How do I email a complaint to the NHS?

How do I email a complaint to the NHS?

In the first paragraph of your letter, you should clearly set out your reasons for writing and state that it is an official complaint against the NHS. Here, you should also provide your full name, date of birth, and NHS number (if you know it) so that the NHS can find and access your medical records.

How do I deal with a complaint NHS?

be treated fairly, politely and with respect. be sure that your care and treatment will not be affected as a result of making a complaint. be offered the opportunity to discuss the complaint with a complaints manager. expect appropriate action to be taken following your complaint.

How do I complain about NHS hospital in Wales?

If you have concerns about your care or treatment, talk to the staff involved with your care as soon as possible. They will try to resolve your concerns immediately. If this does not help, or you do not want to speak to the staff, you can contact the health board or trust’s complaints team.

What are the most common NHS complaints?

In the UK, the three most common complaints to the GMC are related to concerns with investigations and treatment, problems with communication, and a perceived lack of respect for the patient. The GMC states that doctors must listen to patients, consider their views, and respond to their concerns with honesty.

How do you make a complaint?

An effective complaint often has three steps: explaining the problem; stating your feelings; and asking for action. The first step is to explain the problem. To do it effectively, you must use polite, respectful language. In English, polite language is usually indirect.

What do you say in a complaint letter?

How to write an effective complaint letter

  1. Be clear and concise.
  2. State exactly what you want done and how long you’re willing to wait for a response.
  3. Don’t write an angry, sarcastic, or threatening letter.
  4. Include copies of relevant documents, like receipts, work orders, and warranties.

What happens when you complain to NHS?

What happens next? Most NHS Trust complaints procedures require an acknowledgement within 14 days but many will acknowledge your letter within 3 days. If you do not get an acknowledgement within this time frame, you should write again or telephone to check that your complaint was received.

What are the six principles of good complaint handling?


  • Getting it right.
  • Being customer focused.
  • Being open and accountable.
  • Acting fairly and proportionately.
  • Putting things right.
  • Seeking continuous improvement.

Who regulates GPs Wales?

Welcome to Healthcare Inspectorate Wales.

How long does the NHS have to respond to a complaint?

There’s no set timeframe, and this will depend on the nature of your complaint. If, in the end, the response is delayed for any reason, you should be kept informed. If you made a complaint but do not receive a response or decision for more than 6 months, you should be told the reason for the delay.

What are the main reasons people complain with NHS?

Data from national public services show that the three most common causes for complaint are late or slow service, and staff attitudes and competence. Conversely, delivering what users need appears to be the strongest driver of satisfaction with public services.

What are the new regulations for NHS complaints in Wales?

The regulations require Welsh NHS bodies investigating a concern to consider whether an offer of redress should be made, up to limit of £25,000. This applies to NHS trusts and local health boards, but not primary care providers or independent providers treating NHS patients.

How do I make a complaint about a GP in Wales?

The process for raising concerns or complaints in NHS Wales is called Putting Things Right. Concerns about services received from a GP, dentist, pharmacist or optician You should ask the practice to look into your concerns. If you prefer you can ask your health board or trust ‘s complaints team to do so.

Can I complain about the NHS Ombudsman?

Practitioners and their staff can also complain to the Ombudsman about the local health board or NHS trust if they feel they’ve been treated unfairly by the complaints process. Complaints older than 12 months won’t be accepted unless there is a good reason it wasn’t made earlier.

What should I do if a Welsh NHS patient is referred?

If NHS patients are referred by a Welsh NHS body to an independent provider for NHS treatment, it’s important to ask the contractor to clarify what indemnity arrangements will apply if something goes wrong. Who can notify a concern? Concerns can be notified by anyone who has used NHS services or facilities.