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Is Royal Caribbean customer service 24 hours?
Call our Royal Customer Service Team at 800-256-6649 (24 hours / 7 days a week). Submit an online cancelation using our online form. If you booked with a Travel Advisor, please contact them for assistance.
How do I contact Royal Caribbean customer service?
- Call our Royal Customer Service Team (24 hours / 7 days a week)800-256-6649.
- Text our Royal Customer Service Team (9am-10pm EST / 7 days a week)800-256-6649.
Are Caribbean cruises still running?
Update 10: Following parent company Royal Caribbean, the cruise line has now suspended operations through April 30, 2021. This includes the May 1 transatlantic cruise on Celebrity Apex.
How do I get a refund from Caribbean cruise?
If you want the refund, your travel agent can take care of the request for you, or you can do it yourself via the self-service refund request form. Regardless of which option you choose, taxes, port fees and gratuities will automatically be refunded to your original form of payment.
Where is Royal Caribbean call center?
Springfield, Oregon
Royal Caribbean has operated a call center in the town of Springfield, Oregon since 2006 in a customized office which is designed to look like a cruise ship (see article below).
How do I contact Royal Caribbean for a refund?
Get support by Phone or Email
- 866-562-7625. 866-562-7625.
- Email Your Questions. Email Your Questions.
- Locate a Travel Agent.
Can you call Royal Caribbean?
(800) 256-6649Royal Caribbean Cruises / Customer service
Are cruises open now?
North American cruise operators started service in June 2021. And while all the major cruise lines are now back at sea, the return to cruising has taken a phased approach, with ships returning to service one at a time and some cruise lines keeping vessels idle until well into 2022.
Do cruise lines have to refund your money?
If a cruise is canceled by the cruise line, passengers are entitled to a full refund or credit for a future cruise. If a guest cancels due to a public emergency, a positive COVID-19 test or exposure, they are entitled to a refund or cruise credit.
How long does it take to get cruise refund?
Some big cruise operators are processing refunds in just a few weeks. Others are taking up to three months to get money back to customers.
Do you have to wear a mask on cruise ship?
Guests under 2 do not have to wear a mask at any time. Masks are required to be worn at all times on the ship for all guests age 6 and above. Masks are NOT required to be worn: While actively eating or drinking.